Commitment Profiles and Successful Organisational Change
A survey was conducted with 2549 public service personnel (1549 females) from six new State Government organisations undergoing significant organisational change. The new organisations had been formed as a result of service integration involving the introduction of standardised service delivery technologies and processes. Affective, Continuance, and Normative Commitment to the change process were measured using a short version of the Commitment to Change Scale (Herscovitch & Meyer, 2002), and staff’s experience of change was assessed using five single-item measures of leadership, communication and consultation, planning, implementation, and training/capability development. Correlational and regression analyses indicated that commitment profiles including Affective Commitment were most strongly associated with ratings of success and endorsement of the change-facilitating factors, and that implementation was the factor most strongly associated with success. Further research is proposed to develop a better validated measure of change factors.
Keywords:
Organisational Change, Affective Commitment, Implementation, Perceived Success of Change
Stream:
Change
Presentation Type:
30 minute Paper Presentation in English
Paper:
A paper has not yet been submitted.
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Dr Majella J Albion
Research Fellow, Psychology Department, University of Southern Queensland
AUSTRALIA
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Majella is a registered psychologist with prior work experiences as a parent, teacher, and employment officer. Her doctoral thesis developed and tested a model of career decision making, and her current position within the Community and Organisational Research Unit at USQ involves conducting large scale surveys with Government instrumentalities looking at issues of organisational climate and its relationship with psychological well-being and work performance measures. Many of the client organisations have been undergoing significant change, and surveys have been developed to monitor staff's perceptions of the change process and to inform the implementation process.
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Dr M Anthony Machin
Senior Lecturer, Department of Psychology, University of Southern Queensland
AUSTRALIA
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Dr Machin has a PhD from the University of Southern Queensland (awarded in 1999) on the topic “Understanding the process of transfer of training in the workplace”. Dr Machin has 30 refereed publications in the areas of: evaluating the transfer of training in the workplace, the impact of training courses on levels of well-being in the unemployed, management of fatigue in long-distance driving, and organisational climate and absenteeism. Dr Machin is a member of the Australian Psychological Society (APS), the APS College of Organisational Psychologists, the International Association for Applied Psychology (IAAP), and an international affiliate of the Society for Industrial and Organizational Psychology (SIOP). Further details are available at http://www.usq.edu.au/users/machin .
Ref: M06P0232
